the mei mei team has a meticulous quality control process in place to ensure that your items are delivered to you in the condition as described.however, we understand that sometimes things just don't work out and will do our best to accommodate you ~ don't forget that you can always reach out ahead of your order if you have sizing and fabrication queries to reduce any unwanted hassle. love, mei mei ♥♥

FAULTY OR INCORRECT

we hope you adore your deadstock gem — each piece is one of a kind and deserves a second chance! because of the nature of our items, we don’t offer returns for change of mind, or natural signs of storage (such as minor fading, light handling marks, subtle colour variations) or general wear.

but, if something arrives faulty or incorrect, we’ve got you! lodge a return within 7 days of receiving your order with:

• your order number
• a quick note about what’s wrong
• some clear pics of the fault
  
  EXCHANGES

we’re happy to help you exchange sizes, provided your preferred size is available. please lodge an exchange within 7 days of receiving your order.

the shipping costs for the exchange will be $20 to cover the shipping to. and from mei mei hq.

as we don’t offer refunds or returns for selecting the incorrect size, we recommend checking the size guide on each product page before purchasing. our team is also happy to provide personalised sizing advice to help you find the perfect fit before placing your order, contact us at customercare@meimeimarket.com.au

exchanges are not available for international customers at this stage.

REMADE COLLECTION (PRE-ORDERS)

for our REMADE collection (pre-order items), dispatch timelines are listed and regularly updated on each product page. if your order has not been dispatched within 1 month after the original estimated dispatch date stated on the product page, you may request a cancellation of your order and receive a refund. please note, if your order has other items from our readily available collections, that cannot be cancelled or refunded.

please email customercare@meimeimarket.com.au with your order number and we’ll review your request.

FINAL SALE

any items bought on sale during flash promotions, or at a discount of 20% or greater are considered final sale and not eligible for return unless deemed faulty.